Privacy Policy

1. Introduction

AlphaVital ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and mailing address provided when you contact us or place an order.
• Communication Data: Information you provide when filling out forms or corresponding with us.
• Technical Data: IP address, browser type, device information, and website usage data collected through cookies.
• Usage Data: Information about how you use our website and services.

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Responding to your inquiries and providing customer support
• Sending you product information and wellness tips (with your consent)
• Improving our website, products, and services
• Complying with legal obligations
• Protecting against fraud and ensuring website security

4. Legal Basis for Processing

We process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes.
• Contract: Processing is necessary for a contract we have with you.
• Legal Obligation: Processing is necessary to comply with the law.
• Legitimate Interests: Processing is necessary for our legitimate business interests.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences.

For more information, please see our Cookie Policy.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, shipping companies).
• Legal Authorities: When required by law or to protect our legal rights.
• Business Transfers: In connection with any merger, sale, or transfer of our business assets.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: Request copies of your personal data.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data.
• Right to Restrict Processing: Request limitation of how we use your data.
• Right to Data Portability: Request transfer of your data to another organization.
• Right to Object: Object to processing of your personal data.
• Rights Related to Automated Decision-Making: You have rights regarding automated decision-making and profiling.

To exercise these rights, please contact us at [email protected].

10. International Data Transfers

Your information may be transferred to and processed in countries outside of the Czech Republic and European Union. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

AlphaVital

Českobratrská 12, 702 00 Ostrava, Czech Republic

Email: [email protected]

Phone: +420 596 824 713